Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing titled ‘formal complaint’ including as much detail as possible to the following.

Sales
Darrell Nevard
22 Langham Barns Business Center
Langham Lane
Langham
Colchester
Essex
CO4 5ZS
Email: [email protected]

Lettings
Cara Chidley
22 Langham Barns Business Center
Langham Lane
Langham
Colchester
Essex
CO4 5ZS
Email: [email protected]

Your complaint will be acknowledged within 3 working days and then investigated thoroughly. The person dealing with your complaint will investigate your file and speak to the member of staff who you dealt with. You will receive a formal written outcome to your complaint within 21 working days. 

If you are dissatisfied with the outcome of the formal written outcome, you can request a review of the outcome to a different senior staff member. You will receive an outcome of the review within 15 working days.

If you continue to remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:-

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333 306
www.tpos.co.uk

Updated: 7 January 2021